Joya Game Terms and Conditions

1 Introduction

Welcome to joya game. These Terms and Conditions ("Terms") form a legally binding agreement between you ("Player", "you", "your") and Joya Game ("joya game", "we", "us", "our") governing your access to and use of the joya game platform, including all games, payment services, promotions, and support services available at joya-game.app.

By registering an account on joya game, making a deposit, or placing a bet, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not use joya game.

These Terms apply to all players on joya game regardless of the device or method used to access the platform. Joya game may update these Terms from time to time. Continued use of joya game after any update constitutes acceptance of the revised Terms.

2 Eligibility

To register and play on joya game, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration on joya game.
• You must be legally permitted to participate in online gaming under the laws applicable to your location.
• You must not be a resident of any jurisdiction where online gaming is prohibited by law.
• You must not be an employee, contractor, or immediate family member of a joya game employee or contractor.
• You must not have been previously excluded or banned from joya game for any reason.

Joya game reserves the right to request proof of age at any time. If a player is found to be under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned minus any amounts already wagered on joya game.

3 Account Registration

Each player may hold only one account on joya game. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in all associated accounts being closed and balances forfeited.

When registering on joya game, you agree to:

• Provide accurate, complete, and current personal information including your full name, date of birth, and contact details.
• Keep your registration information up to date at all times on joya game.
• Not share your joya game account credentials with any other person.
• Not allow any other person to access or use your joya game account.
• Notify joya game immediately if you suspect unauthorised access to your account.

Joya game may require identity verification (KYC) at any point, including before processing withdrawals. Failure to complete KYC verification when requested may result in withdrawal delays or account suspension on joya game.

4 Deposits and Payments

Joya game accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount on joya game is ৳100. There is no maximum deposit limit, though joya game may apply enhanced verification for large deposits in line with responsible gaming obligations.

By making a deposit on joya game, you confirm that:

• The payment method you are using belongs to you and is registered in your name.
• The funds you are depositing are not proceeds of any illegal activity.
• You are not depositing on behalf of any third party on joya game.

Deposits on joya game are typically credited to your account within a few minutes of the transaction being confirmed by the payment provider. If a deposit does not appear in your joya game account within 30 minutes, contact support with your transaction reference number.

5 Withdrawals

Withdrawals from joya game are processed to the same payment method used for your most recent deposit. The minimum withdrawal amount on joya game is ৳200. Joya game charges no fees on any withdrawal.

Before your first withdrawal, joya game will require you to complete identity verification. This is a one-time process. Once verified, subsequent withdrawals on joya game are processed within 10 minutes of approval during normal operating hours.

• Withdrawals are only paid to accounts registered in your own name on joya game.
• Joya game reserves the right to delay withdrawals pending fraud or compliance checks.
• Bonus funds cannot be withdrawn until all applicable wagering requirements have been met on joya game.
• Winnings derived from free bets or bonus credits are subject to the bonus terms stated at the time of the offer on joya game.

6 Bonuses and Promotions

Joya game offers bonuses and promotions to both new and existing players from time to time. All bonuses on joya game are subject to specific terms and wagering requirements that are communicated clearly at the time the offer is made.

• Wagering requirements must be completed before any bonus-derived winnings can be withdrawn from joya game.
• Each bonus offer on joya game is available once per player, per household, and per payment method unless stated otherwise.
• Joya game reserves the right to modify, suspend, or cancel any promotion at any time without prior notice.
• Players found to be abusing bonus offers — including through multi-accounting or coordinated play — will have their bonuses voided and accounts reviewed on joya game.
• Bonuses on joya game have an expiry period stated in the individual offer terms. Expired bonuses are forfeited automatically.

If you are unsure whether a particular playing strategy qualifies as bonus abuse on joya game, contact support before proceeding. Joya game support will clarify the position without any penalty to your account.

7 Game Rules and Fair Play

All games on joya game — including Golden Bank, Super Wheel, Bingo, Dinner Delights, Fortune Gems, Nine, and Blocky Block — operate using a certified random number generator (RNG). The RTP for each game is published on the individual game page on joya game.

By playing any game on joya game, you accept the specific rules of that game as published on the platform. Game results on joya game are final once confirmed by the system. Joya game will not reverse a game result on the basis of a player's disagreement with the outcome, provided the game functioned correctly.

• In the event of a technical fault during a game round on joya game, the round will be voided and your stake returned.
• Joya game reserves the right to void bets placed after a game outcome has been determined due to a display error or data feed issue.
• Players must not use any software, script, or tool to gain an unfair advantage on joya game.

8 Prohibited Conduct

The following actions are strictly prohibited on joya game and will result in immediate account suspension, forfeiture of balances, and potential legal action:

• Creating more than one account on joya game.
• Providing false or misleading information during registration or KYC verification on joya game.
• Using automated bots, scripts, or software to interact with joya game games or systems.
• Colluding with other players to manipulate game outcomes on joya game.
• Exploiting software bugs or errors for financial gain on joya game — any such gains will be reversed.
• Depositing funds obtained through illegal means on joya game.
• Attempting to launder money through joya game accounts or transactions.
• Harassing, threatening, or abusing joya game staff or other players.
• Circumventing a self-exclusion by creating a new account on joya game.

9 Responsible Gaming

Joya game is committed to promoting responsible gaming. The platform provides a range of tools to help players manage their activity, including deposit limits, daily loss limits, session time reminders, cooling-off periods, and self-exclusion.

To activate any responsible gaming tool on joya game, go to your account settings or contact support. Deposit and loss limits take effect immediately. Self-exclusion on joya game is permanent unless you request a review after the minimum exclusion period has elapsed.

• Players who self-exclude from joya game will be removed from all marketing communications immediately.
• Joya game will not knowingly allow a self-excluded player to open a new account during their exclusion period.
• If you are struggling with gambling-related issues, joya game encourages you to seek help from a qualified support organisation.

For full details on the responsible gaming tools available on joya game, visit the Responsible Gaming page.

10 Account Suspension and Closure

Joya game reserves the right to suspend or close any player account at any time, with or without prior notice, if joya game reasonably believes that:

• The player has breached any part of these Terms on joya game.
• The player has provided false information during registration or verification on joya game.
• The account is being used for fraudulent, illegal, or abusive purposes on joya game.
• Continued operation of the account poses a risk to joya game, other players, or third parties.

If your joya game account is closed due to a breach of these Terms, any balance remaining in the account may be forfeited. If your account is closed for any other reason, your remaining balance will be returned to your registered payment method within a reasonable timeframe.

Players may also request voluntary account closure at any time by contacting joya game support. Voluntary closure requests are processed within 48 hours. Any pending withdrawals at the time of closure will still be paid out to your registered payment method on joya game.

11 Intellectual Property

All content on joya game — including game designs, graphics, logos, software, text, and the joya game brand name — is the exclusive intellectual property of Joya Game or its licensors. You may not copy, reproduce, distribute, or create derivative works from any joya game content without prior written permission.

Your use of joya game grants you a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gaming purposes only. This licence does not include any right to sublicense, sell, or commercially exploit any part of joya game.

12 Limitation of Liability

To the fullest extent permitted by applicable law, joya game is not liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service on joya game.

Joya game does not guarantee uninterrupted access to the platform. Scheduled maintenance, technical issues, or circumstances beyond joya game's control may result in temporary unavailability. Joya game will make reasonable efforts to minimise downtime and notify players in advance of scheduled maintenance.

13 Privacy and Data

Joya game collects and processes personal data in accordance with its Privacy Policy. By registering on joya game, you consent to the collection and use of your personal data as described in the Privacy Policy.

Joya game will never sell your personal data to third parties. Data is shared only with payment processors and verification services as necessary to operate the platform and comply with legal obligations on joya game.

14 Changes to These Terms

Joya game may update these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last updated" date. For significant changes, joya game will notify registered players by email or via an in-platform notification.

Your continued use of joya game after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using joya game and may request account closure by contacting support.

15 Contact Us

If you have any questions about these Terms, or if you need to raise a dispute or complaint about joya game, please contact the support team:

• Email: [email protected]
• Live Chat: Available 24/7 from your joya game account dashboard
• Response Time: Joya game aims to respond to all enquiries within 4 hours

Joya game takes all complaints seriously. If your complaint is not resolved to your satisfaction by the support team, you may escalate it to the joya game compliance team by emailing [email protected]. Joya game will acknowledge all escalated complaints within 24 hours and provide a full response within 7 business days.