Joya game takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how we use it, and how we keep it safe — in plain language, no legal jargon.
Six things every joya game player should know about how their personal information is managed on the platform.
All data transmitted between your device and joya game is encrypted using TLS 1.3. Your personal details, payment information, and account activity on joya game are never sent in plain text.
Joya game does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you — joya game only uses it to operate and improve the platform.
Every joya game player has the right to access, correct, or request deletion of their personal data. Submit a request to [email protected] and joya game will respond within 30 days.
Joya game does not store your bKash, Nagad, or Rocket account credentials on its servers. All payment transactions on joya game are processed through the payment providers' own certified secure systems.
Joya game uses only essential and analytics cookies. We do not use advertising cookies or tracking pixels. You can manage cookie preferences from your browser settings at any time on joya game.
Joya game retains your personal data only for as long as necessary to provide the service and meet legal obligations. Account data is deleted within 90 days of a verified account closure request on joya game.
Joya game is an online gaming platform operated by Joya Game and accessible at joya-game.app. When this Privacy Policy refers to "joya game", "we", "us", or "our", it means the operator of the joya game platform. When it refers to "you" or "your", it means any person who visits, registers on, or uses joya game.
Joya game acts as the data controller for all personal information collected through the platform. This means joya game determines the purposes and means of processing your personal data. If you have any questions about how joya game handles your data, contact us at [email protected].
This Privacy Policy applies to all users of joya game, including registered players, visitors who browse without registering, and anyone who contacts joya game support.
Joya game collects the following categories of personal data:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Yes — for KYC verification on joya game |
| Contact Data | Mobile number, email address | Yes — for account access and support on joya game |
| Financial Data | Mobile banking account number (bKash, Nagad, Rocket), transaction history | Yes — for deposits and withdrawals on joya game |
| Technical Data | IP address, device type, browser, operating system | Automatic — collected when you access joya game |
| Usage Data | Games played, bets placed, session duration, login times | Automatic — collected during your joya game sessions |
| Communications Data | Support chat logs, emails sent to joya game | When you contact joya game support |
Joya game does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
Joya game collects your personal data through the following methods:
Joya game uses your personal data for the following purposes:
Joya game only uses your data for the purposes listed above. We do not use your data for automated decision-making that produces significant legal effects without human review.
Joya game processes your personal data on one or more of the following legal bases, depending on the specific purpose:
Joya game does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary:
All third parties who receive data from joya game are required to handle it securely and in accordance with applicable data protection laws. Joya game does not permit third parties to use your data for their own marketing purposes.
Joya game primarily processes and stores your data within secure data centres. In some cases, data may be transferred to or accessed from locations outside Bangladesh — for example, when using cloud-based infrastructure or third-party service providers.
Whenever joya game transfers personal data internationally, we ensure appropriate safeguards are in place, including contractual protections that require the recipient to protect your data to the same standard as joya game does under this Privacy Policy.
If you would like more information about the specific safeguards joya game uses for international data transfers, contact [email protected].
Joya game uses cookies and similar technologies to make the platform work correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit joya game.
Joya game uses the following types of cookies:
Joya game does not use advertising cookies, retargeting pixels, or social media tracking cookies. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent some joya game features from working correctly.
Joya game takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
You also play a role in keeping your joya game account secure. Use a strong, unique password, enable any available two-factor authentication, and never share your login credentials with anyone. Contact joya game support immediately if you suspect your account has been compromised.
Joya game retains your personal data for as long as necessary to provide the service and meet our legal obligations. The following retention periods apply:
| Data Type | Retention Period |
|---|---|
| Account and identity data | Duration of account plus 5 years after closure (legal requirement) |
| Transaction records | 7 years from the date of the transaction on joya game |
| Game history and session logs | 2 years from the date of the session on joya game |
| Support communications | 3 years from the date of the last interaction on joya game |
| Marketing consent records | Until consent is withdrawn, plus 1 year on joya game |
| Technical and analytics data | 13 months from collection on joya game |
After the applicable retention period, joya game securely deletes or anonymises your personal data so it can no longer be linked to you.
As a joya game player, you have the following rights regarding your personal data. To exercise any of these rights, contact [email protected] with your request. Joya game will respond within 30 days.
Joya game will never charge you a fee for exercising your data rights. If a request is clearly unfounded or excessive, joya game may decline it and will explain why in writing.
Joya game is strictly for adults aged 18 and over. Joya game does not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on joya game or provided personal data to us, please contact [email protected] immediately.
Upon receiving a verified report of underage registration, joya game will close the account, delete all associated personal data, and return any deposits made, in line with our Terms and Conditions.
Joya game may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. Joya game will only send marketing communications where you have given consent or where joya game has a legitimate interest in contacting existing players about relevant offers.
You can opt out of joya game marketing communications at any time by:
Opting out of marketing will not affect transactional communications from joya game, such as deposit confirmations, withdrawal notifications, and security alerts. These are necessary for the operation of your joya game account and cannot be disabled.
Joya game may update this Privacy Policy from time to time to reflect changes in the law, our data practices, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.
For significant changes to how joya game processes your personal data, we will notify registered players by email or via an in-platform notification before the changes take effect. Your continued use of joya game after any update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how joya game handles your personal data, please get in touch:
For questions about responsible gaming tools on joya game, visit the Responsible Gaming page. For general platform questions, the FAQ page may already have the answer you need.